I'd argue that a pseudonym is /very/ different from having all support responses come from a a fake person. "tomkarlo" could be a pseudonym and I'd be fine inte

I'd argue that a pseudonym is /very/ different from having all support responses come from a a fake person. "tomkarlo" could be a pseudonym and I'd be fine interacting with you...but if I find out that "tomkarlo" is actually 12 employees at Microsoft posting on boards across the web, I'd be very upset.