> I have always been able to get a service rep on live chat within 5 minutes That's neat and all but try to get them to actually fix anything. They will 100% m

> I have always been able to get a service rep on live chat within 5 minutes That's neat and all but try to get them to actually fix anything. They will 100% move you to email once you explain your issue (assuming it's not "I can't find my password" or equally basic) and then you will be in limbo. I hope you enjoy no one responding to your ticket for days/weeks at a time even after you provide them with all the info they ask for.