This is exactly what the author is talking about. It reminds me of one of my favorite quotes I like to trot out often at work - "There are two kinds of software

This is exactly what the author is talking about. It reminds me of one of my favorite quotes I like to trot out often at work - "There are two kinds of software: software people complain about, and software nobody uses." You see one way to look at it is "complaints", the other way to look at it is "engagement". Crappiness, for lack of a better word, creates engagement and that engagement can have network effects.