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I've definitely never encountered many automated responses to their e-mail support. Definitely I've hit support people who don't know much beyond basic troubles
by ryanbrunner 4y ago
I've definitely never encountered many automated responses to their e-mail support. Definitely I've hit support people who don't know much beyond basic troubleshooting, and it's pretty much impossible to get escalated to the point where you're talking directly to a dev through support@, but generally not canned responses.
(That might be based on our usage maybe, we're a OK sized Connect partner)
- ceejayoz 4y agoA lot of organizations route suspended accounts through an entirely different support team focused on fraud. That team is often not a management priority, either.