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You can try contacting Edwin ( edwin@stripe.com ) - he's often on HN and has unstuck quite a few Stripe issues for me and other HNers.
by kweks 4y ago
You can try contacting Edwin ( edwin@stripe.com ) - he's often on HN and has unstuck quite a few Stripe issues for me and other HNers.
- coolgoose 4y agoI appreciate your comment but this is a clear example their internal flow is fucked up.
- kweks 4y agoYou are correct, but the aim of the reddit post / this post is to get the problem solved. Billing is a complicated subject, and fraud is even more complicated. A well placed, polite email to C-level staff often fixes the problem, but can draw attention to flaws in the support flow - or validate a customer-hostile standpoint, at which point you can make an informed decision about where to place your business.