5 ms·

> Their dev support on discord This is also a red flag

samber 4y ago
Stripe is developer centric. Discord has a lot of developers in their community. I don't really like Discord, but i must admit it is a smart choice.
- mabbo 4y ago
  Right, but what if my mother wants to start a business? She's not a developer. Should she avoid Stripe? What kind of company builds itself as only being a product usable by developers? We're a small niche market at best.
  - thatguy0900 4y ago
    I would hope your mother is hiring a developer to build her payment infrastructure if standard over the counter solutions like those iPhone swipe attachments don't work for her.
- whateveracct 4y ago
  A normal forum would be better in most ways.
- km3k 4y ago
  > Stripe is developer centric. What kind of excuse is that? I've seen so many small businesses using Stripe. I doubt all their owners are developers who are comfortable with Discord.
- registeredcorn 4y ago
  >it is a smart choice For the customer?
anonymoushn 4y ago
It could be worse. Sorbet is on free Slack, which means any discussions older than a month or two are deleted.
- selfhoster11 4y ago
  Incredibly amateur hour if true.
  - xyzzy_plugh 4y ago
    Serious question: what's the alternative?
    - hairofadog 4y ago
      I’ve seen Discourse work pretty well for public-facing support.
    - selfhoster11 4y ago
      Paying for Slack so messages don't get lost?
    - pygy_ 4y ago
      Zulip is pretty good for this. By default, you have a linear, IM-like UX, but it is trivial to fork conversations on specific topics.
    - JasserInicide 4y ago
      There's these things called "forums" that we used to use...
lawgimenez 4y ago
Using Discord for support is a major red flag.
- xyzzy_plugh 4y ago
  As opposed to IRC? Slack? Discord has excellent moderation tools, is economical and relatively user friendly (compared to IRC). If you desire a public space for your community to engage with you in real time, I'm not aware of a better alternative.
  - navanchauhan 4y ago
    What about good ol' forums? Indexable by search engines and proper moderation tools that have stood the test of time.
    - xyzzy_plugh 4y ago
      Like a GitHub issue tracker? The concept of forums is not lost on me, but I think the point of a chat service solves different problems.
  - selfhoster11 4y ago
    Discord is not a public space. It's not indexed by search engines.
    - sph 4y ago
      No, you're supposed to use the abysmal Discord search feature to find your question among a billion chat messages, or post it in one of the 150 channels we have for each topic under the sun. No sorry, wrong channel. Oops, your message got lost somewhere in the thousands of messages we receive per day. Discord support is hell on Earth.
    - lawgimenez 4y ago
      What’s wrong with using email or Intercom?

Stripe is developer centric. Discord has a lot of developers in their community. I don't really like Discord, but i must admit it is a smart choice.

mabbo 4y ago
Right, but what if my mother wants to start a business? She's not a developer. Should she avoid Stripe? What kind of company builds itself as only being a product usable by developers? We're a small niche market at best.
- thatguy0900 4y ago
  I would hope your mother is hiring a developer to build her payment infrastructure if standard over the counter solutions like those iPhone swipe attachments don't work for her.
whateveracct 4y ago
A normal forum would be better in most ways.
km3k 4y ago
> Stripe is developer centric. What kind of excuse is that? I've seen so many small businesses using Stripe. I doubt all their owners are developers who are comfortable with Discord.
registeredcorn 4y ago
>it is a smart choice For the customer?

anonymoushn 4y ago

It could be worse. Sorbet is on free Slack, which means any discussions older than a month or two are deleted.

selfhoster11 4y ago
Incredibly amateur hour if true.
- xyzzy_plugh 4y ago
  Serious question: what's the alternative?
  - hairofadog 4y ago
    I’ve seen Discourse work pretty well for public-facing support.
  - selfhoster11 4y ago
    Paying for Slack so messages don't get lost?
  - pygy_ 4y ago
    Zulip is pretty good for this. By default, you have a linear, IM-like UX, but it is trivial to fork conversations on specific topics.
  - JasserInicide 4y ago
    There's these things called "forums" that we used to use...

lawgimenez 4y ago

Using Discord for support is a major red flag.

xyzzy_plugh 4y ago
As opposed to IRC? Slack? Discord has excellent moderation tools, is economical and relatively user friendly (compared to IRC). If you desire a public space for your community to engage with you in real time, I'm not aware of a better alternative.
- navanchauhan 4y ago
  What about good ol' forums? Indexable by search engines and proper moderation tools that have stood the test of time.
  - xyzzy_plugh 4y ago
    Like a GitHub issue tracker? The concept of forums is not lost on me, but I think the point of a chat service solves different problems.
- selfhoster11 4y ago
  Discord is not a public space. It's not indexed by search engines.
  - sph 4y ago
    No, you're supposed to use the abysmal Discord search feature to find your question among a billion chat messages, or post it in one of the 150 channels we have for each topic under the sun. No sorry, wrong channel. Oops, your message got lost somewhere in the thousands of messages we receive per day. Discord support is hell on Earth.
  - lawgimenez 4y ago
    What’s wrong with using email or Intercom?