I think she's very clear that "We don't do that here." shouldn't be the first line of defense or used in every situation. > When I’m able I’d much rather spend

I think she's very clear that "We don't do that here." shouldn't be the first line of defense or used in every situation. > When I’m able I’d much rather spend the time to educate someone about diversity and inclusion issues and see if I can change how they see the world a bit. But I don’t always have the time and energy to do that. And sometimes, even if I did have the time, the person involved doesn’t want to be educated. So in this case, I would agree with you. I think the author would as well. She is not making this suggestion as a one size fits all response to off-color remarks. It's useful when people really should know better and there's other work that should be done. Or, the person is unable to accept criticism.