3 ms·
You can't compare the Japanese as a people to, say, the typical American, who as a customer thinks the whole world is owed to him. The Japanese are far less de
by lizardactivist 4y ago
You can't compare the Japanese as a people to, say, the typical American, who as a customer thinks the whole world is owed to him.
The Japanese are far less demanding, and understanding and forgiving of accidents like these.
- babypuncher 4y agoSo basically the signal-to-noise ratio in Japan is much greater than we are used to stateside, leading to actual problems being more visible and customer service departments taking them more seriously.