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Customer service. Something sold by Amazon is defective, you get a return label and then a replacent or money returned to your card. Something sold by a local
by ferongr 4y ago
Customer service. Something sold by Amazon is defective, you get a return label and then a replacent or money returned to your card.
Something sold by a local B&M is defective, it has to be "checked by the repair department/importer/subcontracted local service center", for a coue of weeks to a month, then if the people holding your stuff decide to ghost you you're SOL.
And good luck returning things that "technically work" but not really, like a toaster that warms up but doesn't toast bread, or a non-stick pan that sticks.
- adriancr 4y agoOne local shop has 30 days return period, another has 100 days, no questions asked, you get money back. (i usually just say i dont like it and thats the end of it) In EU by law anything sold online can be returned in 14 days. (with some exclusions like personal hygiene) So i don't see how B&M can skip the 14 days, I could report them to consumer protection agency and they'd get massive fines. Ironically, amazon is in the 14 day bracket for no questions and 30 days for defective... so worse... Customer service - I can contact local shops on whatsapp, I can drop by thei physical locations, etc