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How does it work? What superpowers customers have in Japan, which they don't have anywhere else? Few years ago Sony had global week long outage, no one could pl
by rossmohax 4y ago
How does it work? What superpowers customers have in Japan, which they don't have anywhere else? Few years ago Sony had global week long outage, no one could play multiplayer, yet it is still a successful company.
- Sardtok 4y agoIt's more a cultural idea that you should treat/consider the customer very highly. It comes from the honour system of inner and outer circles. So conceptually the customer (honoured guest, okyakusama) outranks you.
- lizardactivist 4y agoYou can't compare the Japanese as a people to, say, the typical American, who as a customer thinks the whole world is owed to him. The Japanese are far less demanding, and understanding and forgiving of accidents like these.
- babypuncher 4y agoSo basically the signal-to-noise ratio in Japan is much greater than we are used to stateside, leading to actual problems being more visible and customer service departments taking them more seriously.