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You mentioned those other companies as well though. So if you’re trying to avoid all of them then you are backed in to a corner and no average person is ever go
by hellotomyrars 4y ago
You mentioned those other companies as well though. So if you’re trying to avoid all of them then you are backed in to a corner and no average person is ever going to do so. It really isn’t that complicated. I’m not asking for the government to audit the software. However I don’t think it is too much to ask for an actual support channel. It is insane for a company that touches almost ever person on earth in some way to be impossible to reach for support.
I don’t even think the problem is that the company is made of humans. The problem is that when the black box algorithm makes a decision that locks someone out of their account or some service/feature there is no recourse. The humans are the solution to the problem, but you can’t get them to look at it unless you have a platform to stand on. It’s disgusting.
- parasubvert 4y agoBut some human made that algorithm. ML models are alchemy, no one understands how they work fundamentally, so they're very susceptible to human bias. James Mickens USENIX '18 keynote is a great laugh/cry view of this. Regulations mandating a support channel of some sort is reasonable. Also, I don't think it's reasonable to say a person needs to be free of ALL those companies. Decentralized for-profit organizations are how we get things done as a society, mostly. Pick the companies you trust/value. My point was mostly about avoiding ad-revenue-driven companies.
- hellotomyrars 4y agoI think then we are actually a lot more on the same page. Not the read I got initially but this is my general feeling on the issue. Appreciate the discourse.