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> I don't think it's what people want, per se. I think it's what some metrics say people want This is true and realistically this is what any business should b
by irjustin 4y ago
> I don't think it's what people want, per se. I think it's what some metrics say people want
This is true and realistically this is what any business should be chasing. People don't know what they want is something I sincerely believe in.
I do agree that people are good a voicing problems, but not desires.
- jhugo 4y agoEngagement is a pretty shitty metric when used in isolation though. I've worked at places where changes that increased engagement were considered successful at higher levels even though the support team knew the increased engagement was caused by increased confusion and friction in using the product.