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Agreed. Great motivator. Slightly different twist is if you have kids - rambunctious kids are even better. We had an issue with a home renovation project that w
by ipython 4y ago
Agreed. Great motivator. Slightly different twist is if you have kids - rambunctious kids are even better. We had an issue with a home renovation project that was not completed (we had stupidly paid the final invoice on time, lesson learned- always hold back 10% until you’re 100% satisfied)
My wife got pissed at their lack of response. She took our two boys to their office, sat down, and instructed them to feel free to touch and play with everything (tile, wood samples, etc.) Salesperson notices and approaches “can I help you?” She explained the situation and the salesperson said no problem we will send someone next week.
Unsatisfied with this answer- we had already experienced many weeks of “soon” - she said ok no problem, we will just sit here until someone shows up at our house to finish the job.
Sure enough a worker showed up later that day and installed the three punch list items we had identified. Worked like a charm!
- pjerem 4y agoHahaha ! My dad did mostly the same thing with his home builder. Except he went to their exhibition stand at some local event. He just stood calmly there, talking with every potential customer coming in to share his story with the company in front of the boss, who was in the stand. They tried to get the security to take him out but since he paid to enter, that he was calm and stayed nice, they did nothing. Eventually, he got what he wanted to get : some 30k€ of construction work that weren’t estimated up front and that they tried to make him pay once back to the wall. And as a plus, the company’s boss took directly the management of the project.