> This strikes me as a result of Tesla's whole "ignore everything known by car companies and act like software companies" approach Yup, the Silicon Valley stra

> This strikes me as a result of Tesla's whole "ignore everything known by car companies and act like software companies" approach Yup, the Silicon Valley strategy "letting the fires burn". As long as you can acquire new customers with less effort than servicing existing ones, why bother? It worked at Paypal and it has worked so far at Tesla. We see year after year of 50%+ sales growth but nowhere near 50% increases in service capacity. It's the reason we see people waiting months for replacement parts (those parts can go into a new car, for a new customer!) and its the reason they pressure you into accepting bad workmanship so that the problems with the car become yours and not theirs and its now on you to convince them that it is not, in fact, "in spec". This is a 4 year old thread but Tesla still makes the same service mistakes (like the OP) today: https://twitter.com/grainsurgeon/status/1054732768465305600 https://twitter.com/grainsurgeon/status/1054732768465305600