3 ms·

> have no fair use policy you think an ISP the size of hetzner or OVH or similar has no TOS/AUP that they put a lot of time and thought into before publishing

> have no fair use policy you think an ISP the size of hetzner or OVH or similar has no TOS/AUP that they put a lot of time and thought into before publishing, and putting in the customer new-order workflow?!??!

the_biot 4y ago
Perhaps you could point to the document that spells out their fair use policy? Hetzner certainly didn't.
icehawk 4y ago
There are terms and conditions and, there's no "fair use" clauses for bandwidth in the terms and conditions. It feels a bad-faith interpretation of the "Customer uses content that impairs the regular operating behavior or the security of our infrastructure or our product" portion of section 2.7.
- nZUC2qDyxDA3Kpe 4y ago
  It feels like the plain meaning of that sentence, to me. They are "using content" (downloading it), and it probably "impairs the regular operating behavior ... of [their] infrastructure" (how many 1Gbps servers do you think are sharing a switch? how fast do you think that switch's uplink is? now double the first and half the second because it's Hetzner :P).
  - gcbirzan 4y ago
    If using what they advertise is impacting other customers they shouldn't advertise it
    - nZUC2qDyxDA3Kpe 4y ago
      I doubt they have ever advertised that you can saturate your link 24/7 for multiple months.
      - gcbirzan 4y ago
        No, they just advertised unlimited usage on 1Gbps
        worldofmatthew 4y ago
        Guaranteed 1 Gbit/s
      - icehawk 4y ago
        What's on the order page is the following: Connection: 1 GBit/s port Guaranteed bandwidth: 1 GBit/s Traffic: Unlimited * *Traffic usage is unlimited and free of charge. Please note that our unlimited traffic policy does not apply to servers that have the 10G uplink addon. In this special case, we will charge the usage over 20TB with € 1.00/TB. (The basis for calculation is for outgoing traffic only. Incoming and internal traffic is not calculated.) There is no bandwidth limitation. If they want to say, "you can't saturate your link 24/7 for multiple months" then they should say that.
        3np 4y ago
        Yeah, and I doubt many customers would have an issue with the same cap and overage terms of the 10G variety.

the_biot 4y ago

Perhaps you could point to the document that spells out their fair use policy? Hetzner certainly didn't.

icehawk 4y ago

There are terms and conditions and, there's no "fair use" clauses for bandwidth in the terms and conditions. It feels a bad-faith interpretation of the "Customer uses content that impairs the regular operating behavior or the security of our infrastructure or our product" portion of section 2.7.

nZUC2qDyxDA3Kpe 4y ago
It feels like the plain meaning of that sentence, to me. They are "using content" (downloading it), and it probably "impairs the regular operating behavior ... of [their] infrastructure" (how many 1Gbps servers do you think are sharing a switch? how fast do you think that switch's uplink is? now double the first and half the second because it's Hetzner :P).
- gcbirzan 4y ago
  If using what they advertise is impacting other customers they shouldn't advertise it
  - nZUC2qDyxDA3Kpe 4y ago
    I doubt they have ever advertised that you can saturate your link 24/7 for multiple months.
    - gcbirzan 4y ago
      No, they just advertised unlimited usage on 1Gbps
      - worldofmatthew 4y ago
        Guaranteed 1 Gbit/s
    - icehawk 4y ago
      What's on the order page is the following: Connection: 1 GBit/s port Guaranteed bandwidth: 1 GBit/s Traffic: Unlimited * *Traffic usage is unlimited and free of charge. Please note that our unlimited traffic policy does not apply to servers that have the 10G uplink addon. In this special case, we will charge the usage over 20TB with € 1.00/TB. (The basis for calculation is for outgoing traffic only. Incoming and internal traffic is not calculated.) There is no bandwidth limitation. If they want to say, "you can't saturate your link 24/7 for multiple months" then they should say that.
      - 3np 4y ago
        Yeah, and I doubt many customers would have an issue with the same cap and overage terms of the 10G variety.