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I don't understand why everyone in this thread is being so pedantic, accusing Hetzner of "lying", etc. If you are subscribing to something and the subscription

I don't understand why everyone in this thread is being so pedantic, accusing Hetzner of "lying", etc. If you are subscribing to something and the subscription price changes, that's not "lying", that's one party renegotiating. Furthermore, Hetzner's legal agreement allows them to do this. Sure, Hetzner could publish "up to X TB / month" (and it sounds like it should considering their apparent audience). But let's have a little empathy here, sheesh.

snoopy_telex 4y ago
What is being renegotiated? The contact isn’t being rewritten. It still states they have unlimited bandwidth. They’re just being told to not make use of contracted resource or the contract will be terminated. That’s not a renegotiation.
- walrus01 4y ago
  they're not obligated to keep anyone as a customer. saying "we don't want your money anymore" is a form of renegotiation.
zootboy 4y ago
I think part of the frustration is the asymmetry of the situation. Good luck telling Hetzner that you'll be paying "up to $20 per month" for your server. The moment you under-pay, they drop you. But somehow it's OK that they can arbitrarily cut back on the service they promised and you just have to accept it? Whether or not something is technically allowed in the fine print is different from whether or not it's a shitty thing to do. Having secret, unpublished limits on a supposedly-unlimited service is shitty. They'll be getting no empathy from me.
- qeternity 4y ago
  > and you just have to accept it? No, just as you said with your underpaying hypothetical, the customer is free to drop Hetzner. A rolling term contract protects both parties. If this person pushing 250TB/mo can find a better provider, then they should move. If they can't find a provider willing to offer cheaper bandwidth than Hetzner...well, that tells you everything you need to know about this situation.
deadbunny 4y ago
Sympathy for a company misrepresenting their offerings and cutting people off for using what was sold to them? Pull the other one.

snoopy_telex 4y ago

What is being renegotiated? The contact isn’t being rewritten. It still states they have unlimited bandwidth. They’re just being told to not make use of contracted resource or the contract will be terminated. That’s not a renegotiation.

walrus01 4y ago
they're not obligated to keep anyone as a customer. saying "we don't want your money anymore" is a form of renegotiation.

zootboy 4y ago

I think part of the frustration is the asymmetry of the situation. Good luck telling Hetzner that you'll be paying "up to $20 per month" for your server. The moment you under-pay, they drop you. But somehow it's OK that they can arbitrarily cut back on the service they promised and you just have to accept it? Whether or not something is technically allowed in the fine print is different from whether or not it's a shitty thing to do. Having secret, unpublished limits on a supposedly-unlimited service is shitty. They'll be getting no empathy from me.

qeternity 4y ago
> and you just have to accept it? No, just as you said with your underpaying hypothetical, the customer is free to drop Hetzner. A rolling term contract protects both parties. If this person pushing 250TB/mo can find a better provider, then they should move. If they can't find a provider willing to offer cheaper bandwidth than Hetzner...well, that tells you everything you need to know about this situation.

deadbunny 4y ago

Sympathy for a company misrepresenting their offerings and cutting people off for using what was sold to them? Pull the other one.