4 ms·

Does not matter. Hetzner say Unlimited and Guaranteed traffic at 1Gbit/s with no fair use policy mentioned for that port speed.

dvfjsdhgfv 4y ago
Although I agree, when you look around, and especially when you look at AWS, Hetzner's offer is still excellent in terms of value for money.
- iMerNibor 4y ago
  cloud traffic pricing is a massive ripoff, especially in europe where bandwidth is cheap
cmdli 4y ago
True, but Hetzner has no obligation to serve every customer. I would say this customer has gotten more than their money's worth and Hetzner is well within their rights to no longer provide service. Relevant xkcd: https://xkcd.com/1499/ https://xkcd.com/1499/
- mort96 4y ago
  But they also have a responsibility not to lie in their marketing, don't they?
  - freemint 4y ago
    Did or did Hertzner not offer this person an unthrottled 1 GBit/s every month they were an user.
- deleted 4y ago
  [deleted]
dark-star 4y ago
have you ever used a "free refill", or an "all you can eat" buffet? You cannot fill up your car's tank with soda at a "free refills" place, neither can you camp and eat 24/7 inside an "all-you-can-eat" buffet. I don't think it's unreasonable to still call those services "unlimited" and let the restaurant/internet provider decide when to drop a customer that they don't want in their premises/on their infrastructure...
- hengistbury 4y ago
  I suppose the difference is that it would be understandably unreasonable for someone to start filling extra containers at an unlimited soda refill, they would probably understand that they are pushing their luck. If the restaurant sold 'Unlimited Soda, 2 liters per minute, £50/month' I would expect them to deliver on the very specific quantities they promised at the price they offered. If they tell me I'm over-dispensing, I think I'd be rightfully annoyed that they have over-promised.
  - dark-star 4y ago
    Exactly. Hetzner doesn't sell you "850mbit/s for 24/7, 50€ a month". If they did, I agree with you that the OP should be rightfully annoyed about this letter. Instead, Hetzner sells "unlimited bandwidth" the same way McDonalds sells "free refills". It's also understandably unreasonable for someone to start pushing data at the max rate for months non-stop, the same way it is unreasonable for people to fill 50 large cups with soda. If people have accepted the "...within reason" argument for free refills and all-you-can-eat buffets, why not also accept it for data usage?
    - worldofmatthew 4y ago
      You are wrong. The product he had was for unlimited traffic on a guaranteed 1Gbit/s port. There are no limits listed, just a provider who offered something too cheaply and wants out. False Advertising. Simple as.
      - 4y ago

dvfjsdhgfv 4y ago

Although I agree, when you look around, and especially when you look at AWS, Hetzner's offer is still excellent in terms of value for money.

iMerNibor 4y ago
cloud traffic pricing is a massive ripoff, especially in europe where bandwidth is cheap

cmdli 4y ago

True, but Hetzner has no obligation to serve every customer. I would say this customer has gotten more than their money's worth and Hetzner is well within their rights to no longer provide service. Relevant xkcd: https://xkcd.com/1499/ https://xkcd.com/1499/

mort96 4y ago
But they also have a responsibility not to lie in their marketing, don't they?
- freemint 4y ago
  Did or did Hertzner not offer this person an unthrottled 1 GBit/s every month they were an user.
deleted 4y ago
[deleted]

dark-star 4y ago

have you ever used a "free refill", or an "all you can eat" buffet? You cannot fill up your car's tank with soda at a "free refills" place, neither can you camp and eat 24/7 inside an "all-you-can-eat" buffet. I don't think it's unreasonable to still call those services "unlimited" and let the restaurant/internet provider decide when to drop a customer that they don't want in their premises/on their infrastructure...

hengistbury 4y ago
I suppose the difference is that it would be understandably unreasonable for someone to start filling extra containers at an unlimited soda refill, they would probably understand that they are pushing their luck. If the restaurant sold 'Unlimited Soda, 2 liters per minute, £50/month' I would expect them to deliver on the very specific quantities they promised at the price they offered. If they tell me I'm over-dispensing, I think I'd be rightfully annoyed that they have over-promised.
- dark-star 4y ago
  Exactly. Hetzner doesn't sell you "850mbit/s for 24/7, 50€ a month". If they did, I agree with you that the OP should be rightfully annoyed about this letter. Instead, Hetzner sells "unlimited bandwidth" the same way McDonalds sells "free refills". It's also understandably unreasonable for someone to start pushing data at the max rate for months non-stop, the same way it is unreasonable for people to fill 50 large cups with soda. If people have accepted the "...within reason" argument for free refills and all-you-can-eat buffets, why not also accept it for data usage?
  - worldofmatthew 4y ago
    You are wrong. The product he had was for unlimited traffic on a guaranteed 1Gbit/s port. There are no limits listed, just a provider who offered something too cheaply and wants out. False Advertising. Simple as.
    - 4y ago