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Tesla replaces a 60 with a 90, HQ says 'set this to be 60', service center doesn't do it. Years later another center looks at the config and fixes the mistake,

by judge2020 4y ago

Tesla replaces a 60 with a 90, HQ says 'set this to be 60', service center doesn't do it. Years later another center looks at the config and fixes the mistake, probably because there's a big warning and the technicians before them ignored it out of goodwill. The OP is right in that Tesla should codify in the goodwill of free upgrades when logistics doesn't allow it, but they didn't, so the car being rebadged by the owner as a 90 is an issue. This is the same argument as the Tesla heated seats microtransaction: Tesla actually loses money on cars without rear heated seats if they have to separate "heated rear seats" and "non-heated rear seats" into a new configuration, as it increases manufacturing complexity and logistics (ie. the ability to reassign same-spec cars to new owners if the existing owner backs out of their reservation at the last minute). It makes everything simpler to not make a M3 SR+ customer pay for the heated rear sets and allow them to opt for it later.

hgomersall 4y ago
Except that 30kWh of batteries cost several thousand $ wholesale, whereas heated seats cost pennies.
- judge2020 4y ago
  But the costs are abstract. What if it costs more than $4500 per unit to pay people to catalog, build, and inventory these huge 60kw packs compared to 90kw packs? This is especially likely with how they're probably only making a few dozen of these a year (given the % of the existing packs that fail under warranty) compared to the hundreds of 90s that need replacement every year.
kelnos 4y ago
> Tesla actually loses money... Tough shit? Why are we responsible for the success of Tesla's business model? The bottom line here is that Tesla screwed up. If you accidentally give a customer a feature, you don't take it back years later (especially if, as in this case, the product has changed hands to a new customer). You eat your mistake, and consider it a goodwill expense. I guarantee you this Twitter thread has cost Tesla more than the $4500 they charge for someone to click a couple times in a UI to turn a 60 into a 90.
- judge2020 4y ago
  > Tough shit? Why are we responsible for the success of Tesla's business model? If you don't want Tesla to succeed, you shouldn't be purchasing the product. In the same vein, you shouldn't be purchasing Apple products if you think their business model of taking 30% of app-based iOS transactions is too much profit for your liking.

hgomersall 4y ago

Except that 30kWh of batteries cost several thousand $ wholesale, whereas heated seats cost pennies.

judge2020 4y ago
But the costs are abstract. What if it costs more than $4500 per unit to pay people to catalog, build, and inventory these huge 60kw packs compared to 90kw packs? This is especially likely with how they're probably only making a few dozen of these a year (given the % of the existing packs that fail under warranty) compared to the hundreds of 90s that need replacement every year.

kelnos 4y ago

> Tesla actually loses money... Tough shit? Why are we responsible for the success of Tesla's business model? The bottom line here is that Tesla screwed up. If you accidentally give a customer a feature, you don't take it back years later (especially if, as in this case, the product has changed hands to a new customer). You eat your mistake, and consider it a goodwill expense. I guarantee you this Twitter thread has cost Tesla more than the $4500 they charge for someone to click a couple times in a UI to turn a 60 into a 90.

judge2020 4y ago
> Tough shit? Why are we responsible for the success of Tesla's business model? If you don't want Tesla to succeed, you shouldn't be purchasing the product. In the same vein, you shouldn't be purchasing Apple products if you think their business model of taking 30% of app-based iOS transactions is too much profit for your liking.