3 ms·

It's not clear of the 3rd owner purchased an S90 or knowingly purchased an S60 that had been "faked" to be an S90. Tesla made a mistake, which benefited 1,2 or

It's not clear of the 3rd owner purchased an S90 or knowingly purchased an S60 that had been "faked" to be an S90. Tesla made a mistake, which benefited 1,2 or even all 3 owners. They then fixed the mistake. I wonder if there are some regulations that prohibit the type of upgrade Tesla did on accident, and the $4,500 fee goes to cover the regulatory requirements necessary to upgrade a vehicle. Otherwise, yes it's kind of bad move from a customer service point of view. As another commenter wrote, the first blame lies with who ever rebadged the S60 as an S90 and then sold it as an S90. At somepoint one owner realized they had benefited from something without paying for it, and it's unclear if they ever tried to rectify it with Tesla. Edit to Add Ethical Questions: If you're at a restaurant and you get the final bill and you notice an item wasn't paid for. Do you speak up, or do you leave knowing you ate food you didn't pay for? What if you order DoorDash, and you get extra food you didn't pay for? Do you message Doordash to charge you? What if it's the opposite, you don't get food you did pay for? Ask DoorDash for a refund? Finally, what if you accidentally receive a high ticket item in from an online order. 3 months later, the online retailer figures out what happened, and asks you for the item back. If you refuse to send it back, should they charge you for it?

crooked-v 4y ago
> I wonder if there are some regulations that prohibit the type of upgrade Tesla did on accident, and the $4,500 fee goes to cover the regulatory requirements necessary to upgrade a vehicle. There aren't. > If you're at a restaurant and you get the final bill and you notice an item wasn't paid for. Do you speak up, or do you leave knowing you ate food you didn't pay for? If a server at a restaurant says "hey, we're out of the strip cut, would you like a filet mignon instead at the same price?" I have no reason to think it's a mistake to be charged the price of a strip steak. That restaurant doesn't get to put another charge on my credit card literally years later because a manager decided that in retrospect I should be charged the difference.
- balls187 4y ago
  > If a server at a restaurant says "hey, we're out of the strip cut, would you like a filet mignon instead at the same price?" In this case, the restaurant offered, which is not a mistake, and IANAL, but arguably "hey, we're out of the strip cut, would you like a filet mignon instead at the same price?" sounds close to a verbal contract.
  - crooked-v 4y ago
    Tesla installing a larger battery and configuring the car for it is the same kind of 'mistake' as a restaurant server offering and billing something that the restaurant manager disagrees with. "Whoops, our front-line employee wasn't supposed to do that" doesn't mean they then get to take something away literally years later.
rootusrootus 4y ago
> If you're at a restaurant and you get the final bill and you notice an item wasn't paid for. Do you speak up, or do you leave knowing you ate food you didn't pay for? I speak up, and 99 times out of 100 they say "ha, whoops, no big deal, it's on us." > What if you order DoorDash, and you get extra food you didn't pay for? The feds already have rules on this sort of thing. When someone sends you unsolicited goods you didn't order, they are yours to keep. > Finally, what if you accidentally receive a high ticket item in from an online order. 3 months later, the online retailer figures out what happened, and asks you for the item back. If you refuse to send it back, should they charge you for it? That's actually the same example. You're asking moral questions, but they have established legal answers.
- balls187 4y ago
  Yes, they were ethical questions, and thank you, I now know that for unordered items, you are under no obligation to return them. Likewise, if Amazon sends the wrong item to a customer, they have to send the right item, or refund the purchase. I wonder if this also applies to packages being delivered to the wrong address.

crooked-v 4y ago

> I wonder if there are some regulations that prohibit the type of upgrade Tesla did on accident, and the $4,500 fee goes to cover the regulatory requirements necessary to upgrade a vehicle. There aren't. > If you're at a restaurant and you get the final bill and you notice an item wasn't paid for. Do you speak up, or do you leave knowing you ate food you didn't pay for? If a server at a restaurant says "hey, we're out of the strip cut, would you like a filet mignon instead at the same price?" I have no reason to think it's a mistake to be charged the price of a strip steak. That restaurant doesn't get to put another charge on my credit card literally years later because a manager decided that in retrospect I should be charged the difference.

balls187 4y ago
> If a server at a restaurant says "hey, we're out of the strip cut, would you like a filet mignon instead at the same price?" In this case, the restaurant offered, which is not a mistake, and IANAL, but arguably "hey, we're out of the strip cut, would you like a filet mignon instead at the same price?" sounds close to a verbal contract.
- crooked-v 4y ago
  Tesla installing a larger battery and configuring the car for it is the same kind of 'mistake' as a restaurant server offering and billing something that the restaurant manager disagrees with. "Whoops, our front-line employee wasn't supposed to do that" doesn't mean they then get to take something away literally years later.

rootusrootus 4y ago

> If you're at a restaurant and you get the final bill and you notice an item wasn't paid for. Do you speak up, or do you leave knowing you ate food you didn't pay for? I speak up, and 99 times out of 100 they say "ha, whoops, no big deal, it's on us." > What if you order DoorDash, and you get extra food you didn't pay for? The feds already have rules on this sort of thing. When someone sends you unsolicited goods you didn't order, they are yours to keep. > Finally, what if you accidentally receive a high ticket item in from an online order. 3 months later, the online retailer figures out what happened, and asks you for the item back. If you refuse to send it back, should they charge you for it? That's actually the same example. You're asking moral questions, but they have established legal answers.

balls187 4y ago
Yes, they were ethical questions, and thank you, I now know that for unordered items, you are under no obligation to return them. Likewise, if Amazon sends the wrong item to a customer, they have to send the right item, or refund the purchase. I wonder if this also applies to packages being delivered to the wrong address.