I understand what you mean. But then why cant the big tech hire support staff (looking at you Google). Probably lots of money could be made with better support

I understand what you mean. But then why cant the big tech hire support staff (looking at you Google). Probably lots of money could be made with better support. Microsoft seems to do it thr correct way - I worked at a "boring" company that had a lot of licenses and we had highest tier support - we found a bug in Excel (!) and they fixed it. If you are a small fish you wont get any support and often not give money. I wonder if this doesnt add up.