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I have been managing google ads for 12 years and I have never seen a suspended account win an appeal.

pocketsand 4y ago
I won an appeal for suspicious payment. But my account is still suspended because it thinks I have unpaid balances, which I do not. They've ignored this appeal for 3 weeks.
nico 4y ago
What do companies do when they get their accounts suspended/banned and they can’t get them reinstated? Just go against Google’s warning by creating new accounts hoping they don’t “get caught”?
- godshatter 4y ago
  I'm hoping they choose a competing advertising agency, even if they lose the bulk of their ad revenue by doing so. Something is better than nothing, so I'm hoping that's the case because Google needs real competition in this space badly.
  - justinbaker84 4y ago
    Choosing another agency only works if you have them create the account. That is not a good option because then they own it and they pretty much always abuse that ownership by telling the client the account spent more than it did. For example they normally say they spent $10K when really they only spent $7K so they charge the client $10K plus fees and make an absurd amount of money. Also the client cannot take their account to another agency if they want to fire the existing agency. This is a big problem because the entire field is based on looking at historical performance of the account and making adjustments based on that data.
    - dbmnt 4y ago
      > For example they normally say they spent $10K when really they only spent $7K so they charge the client $10K plus fees and make an absurd amount of money. That's just straight up fraud. It would be fairly easy to prove in court given Google has the truth and those records would be available via legal discovery.
- justinbaker84 4y ago
  They are just screwed. I once worked with a company that was willing to do pretty much anything and spend pretty much anything to get back on Google and nothing worked. You can create a new account but Google has a million ways to understand what you are doing.
  - int_19h 4y ago
    Quite frankly, the fact that Google is big enough to produce these kinds of outcomes ought to be sufficient evidence by itself that it is a monopoly that shouldn't be allowed to exist in the first place.

I won an appeal for suspicious payment. But my account is still suspended because it thinks I have unpaid balances, which I do not. They've ignored this appeal for 3 weeks.

nico 4y ago

What do companies do when they get their accounts suspended/banned and they can’t get them reinstated? Just go against Google’s warning by creating new accounts hoping they don’t “get caught”?

godshatter 4y ago
I'm hoping they choose a competing advertising agency, even if they lose the bulk of their ad revenue by doing so. Something is better than nothing, so I'm hoping that's the case because Google needs real competition in this space badly.
- justinbaker84 4y ago
  Choosing another agency only works if you have them create the account. That is not a good option because then they own it and they pretty much always abuse that ownership by telling the client the account spent more than it did. For example they normally say they spent $10K when really they only spent $7K so they charge the client $10K plus fees and make an absurd amount of money. Also the client cannot take their account to another agency if they want to fire the existing agency. This is a big problem because the entire field is based on looking at historical performance of the account and making adjustments based on that data.
  - dbmnt 4y ago
    > For example they normally say they spent $10K when really they only spent $7K so they charge the client $10K plus fees and make an absurd amount of money. That's just straight up fraud. It would be fairly easy to prove in court given Google has the truth and those records would be available via legal discovery.
justinbaker84 4y ago
They are just screwed. I once worked with a company that was willing to do pretty much anything and spend pretty much anything to get back on Google and nothing worked. You can create a new account but Google has a million ways to understand what you are doing.
- int_19h 4y ago
  Quite frankly, the fact that Google is big enough to produce these kinds of outcomes ought to be sufficient evidence by itself that it is a monopoly that shouldn't be allowed to exist in the first place.