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I think the main problem with Google is that they apparently treat Human Customer Support as the worst possible Evil. Of course, it is not feasible to provide

by Varqu 4y ago

I think the main problem with Google is that they apparently treat Human Customer Support as the worst possible Evil. Of course, it is not feasible to provide it to all users, but in case of Google even if you spend in the range of XX thousands - Y million $ per year with them, you have a very hard time speaking with a human being, even if SHTF. From my basic business understanding, it wouldn't cost them that much to provide better support considering their $75 billion profit in 2021 [1] [1] https://abc.xyz/investor/static/pdf/2021Q4_alphabet_earnings_release.pdf https://abc.xyz/investor/static/pdf/2021Q4_alphabet_earnings...

justinbaker84 4y ago
I manage about $210K a month in ad spend and the support I get is terrible. I would gladly pay a fee to get good support.
deleted 4y ago
[deleted]
paganel 4y ago
> Of course, it is not feasible to provide it to all users Maybe it should be made illegal to provide paid services without adequate customer support, just pushing the costs back onto the customer, which is what Google is doing, is pure fraud.
- agileAlligator 4y ago
  If you know Google doesn't provide adequate customer support, just don't use it?
  - Varqu 4y ago
    Easier said than done - for example: You have a business which was review-bombed with 1-star reviews on Google Maps. If you are in B2C, you are now bleeding money and good luck getting your entry removed from Google properties.
  - LegitShady 4y ago
    how would you know that until they do it to you? what does "adequate" mean legally?
- lotsofpulp 4y ago
  That would be ironic since government customer support is many times getting a hold of your local representative and hoping they take up your cause.
  - corrral 4y ago
    Private-sector customer support can also mean contacting your local representative and hoping they take up your cause. That tactic once got a health insurer of mine to stop trying to wait us out and just pay the damn bill they were supposed to pay.
austinpena 4y ago
> Of course, it is not feasible to provide it to all users, but in case of Google even if you spend in the range of XX thousands - Y million $ per year with them, you have a very hard time speaking with a human being, even if SHTF. That's not my experience. Unless your whole account is suspended you can usually get through to a human on ad disapprovals. Many accounts I've been on in the XX thousands - Y million $ per year range also get dedicated contacts (glorified sales people) that can sometimes help with disapprovals.

by Varqu 4y ago

justinbaker84 4y ago

I manage about $210K a month in ad spend and the support I get is terrible. I would gladly pay a fee to get good support.

deleted 4y ago

[deleted]

paganel 4y ago

> Of course, it is not feasible to provide it to all users Maybe it should be made illegal to provide paid services without adequate customer support, just pushing the costs back onto the customer, which is what Google is doing, is pure fraud.

agileAlligator 4y ago
If you know Google doesn't provide adequate customer support, just don't use it?
- Varqu 4y ago
  Easier said than done - for example: You have a business which was review-bombed with 1-star reviews on Google Maps. If you are in B2C, you are now bleeding money and good luck getting your entry removed from Google properties.
- LegitShady 4y ago
  how would you know that until they do it to you? what does "adequate" mean legally?
lotsofpulp 4y ago
That would be ironic since government customer support is many times getting a hold of your local representative and hoping they take up your cause.
- corrral 4y ago
  Private-sector customer support can also mean contacting your local representative and hoping they take up your cause. That tactic once got a health insurer of mine to stop trying to wait us out and just pay the damn bill they were supposed to pay.

austinpena 4y ago

> Of course, it is not feasible to provide it to all users, but in case of Google even if you spend in the range of XX thousands - Y million $ per year with them, you have a very hard time speaking with a human being, even if SHTF. That's not my experience. Unless your whole account is suspended you can usually get through to a human on ad disapprovals. Many accounts I've been on in the XX thousands - Y million $ per year range also get dedicated contacts (glorified sales people) that can sometimes help with disapprovals.