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Google needs a support department that charges an outlandish-seeming hourly rate to handle issues like this. Maybe they charge $1000 an hour, maybe more. Whatev

Google needs a support department that charges an outlandish-seeming hourly rate to handle issues like this. Maybe they charge $1000 an hour, maybe more. Whatever it costs them to provide the service (a lot) Is there a reason they don't do this? Could it be abused by spammers?

NullPrefix 4y ago
It's not about the cost. Ability to reason with a blackbox can give insights into how it operates which translates into knowledge on how to bypass restrictions.
- danbulant 4y ago
  Fairly sure that's one of the reason for this. Had similar issue with Discord - removed the ability to add my Discord bot to new servers but refused to provide any reason or fix the issue. But unlike here, they said they're eager to see a new bot instead..
- paulsutter 4y ago
  thanks - you’ve answered the question. this is how spammers would exploit such a service
carreau 4y ago
If it's ever a problem with the Jupyter trademark, you should be able to contact the Jupyter Trademark committee jupyter-trademarks@googlegroups.com. I'm not part of it anymore, but they might be able to help with any TM related thing. It may have been autodetection of the "Jupyter" keyword on a non Jupyter domain ?
deleted 4y ago
[deleted]
saco 4y ago
If we can't automate it, fuck you.
- deleted 4y ago
  [deleted]
ethbr0 4y ago
Googles needs a support department that charges customers a seemingly outlandish rate to handle issues like this... and internally bills the ultimately-responsible team the same rate. Amazon of old understood from the beginning that the only enterprise flywheel that scales is tying customer experience directly to internal costs (e.g. generous returns for screw ups, providing realtime feedback and pain on supply chain issues).
TheChaplain 4y ago
Having a support department cost money, not only staff costs but infrastructure and software to manage/solve the issues. I'm sure they have calculated on it, and found it's not worth it unless you bring in some serious dough in advertising for them.
Varqu 4y ago
I think the main problem with Google is that they apparently treat Human Customer Support as the worst possible Evil. Of course, it is not feasible to provide it to all users, but in case of Google even if you spend in the range of XX thousands - Y million $ per year with them, you have a very hard time speaking with a human being, even if SHTF. From my basic business understanding, it wouldn't cost them that much to provide better support considering their $75 billion profit in 2021 [1] [1] https://abc.xyz/investor/static/pdf/2021Q4_alphabet_earnings_release.pdf https://abc.xyz/investor/static/pdf/2021Q4_alphabet_earnings...
- justinbaker84 4y ago
  I manage about $210K a month in ad spend and the support I get is terrible. I would gladly pay a fee to get good support.
- deleted 4y ago
  [deleted]
- paganel 4y ago
  > Of course, it is not feasible to provide it to all users Maybe it should be made illegal to provide paid services without adequate customer support, just pushing the costs back onto the customer, which is what Google is doing, is pure fraud.
  - agileAlligator 4y ago
    If you know Google doesn't provide adequate customer support, just don't use it?
    - Varqu 4y ago
      Easier said than done - for example: You have a business which was review-bombed with 1-star reviews on Google Maps. If you are in B2C, you are now bleeding money and good luck getting your entry removed from Google properties.
    - LegitShady 4y ago
px43 4y ago
1. Lots of unpredictable overhead tackling an intractable problem. 2. Humans are yucky. 3. I really think they don't want more customers. Seems like their plan was to scrape the bottom of the barrel and catch whoever ended up there, and for an assortment of reasons, they ended up getting a massive amount of customers. If people want some fancy white glove service, plenty of other options are available, they have no need to compete in that space.
roelschroeven 4y ago
How is it acceptable to charge outlandish rates to handle issues that are completely of their own making?
- teddyh 4y ago
  Not dissimilar to credit monitoring services.

NullPrefix 4y ago

It's not about the cost. Ability to reason with a blackbox can give insights into how it operates which translates into knowledge on how to bypass restrictions.

danbulant 4y ago
Fairly sure that's one of the reason for this. Had similar issue with Discord - removed the ability to add my Discord bot to new servers but refused to provide any reason or fix the issue. But unlike here, they said they're eager to see a new bot instead..
paulsutter 4y ago
thanks - you’ve answered the question. this is how spammers would exploit such a service

carreau 4y ago

If it's ever a problem with the Jupyter trademark, you should be able to contact the Jupyter Trademark committee jupyter-trademarks@googlegroups.com. I'm not part of it anymore, but they might be able to help with any TM related thing. It may have been autodetection of the "Jupyter" keyword on a non Jupyter domain ?

deleted 4y ago

[deleted]

saco 4y ago

If we can't automate it, fuck you.

deleted 4y ago
[deleted]

ethbr0 4y ago

Googles needs a support department that charges customers a seemingly outlandish rate to handle issues like this... and internally bills the ultimately-responsible team the same rate. Amazon of old understood from the beginning that the only enterprise flywheel that scales is tying customer experience directly to internal costs (e.g. generous returns for screw ups, providing realtime feedback and pain on supply chain issues).

TheChaplain 4y ago

Having a support department cost money, not only staff costs but infrastructure and software to manage/solve the issues. I'm sure they have calculated on it, and found it's not worth it unless you bring in some serious dough in advertising for them.

Varqu 4y ago

I think the main problem with Google is that they apparently treat Human Customer Support as the worst possible Evil. Of course, it is not feasible to provide it to all users, but in case of Google even if you spend in the range of XX thousands - Y million $ per year with them, you have a very hard time speaking with a human being, even if SHTF. From my basic business understanding, it wouldn't cost them that much to provide better support considering their $75 billion profit in 2021 [1] [1] https://abc.xyz/investor/static/pdf/2021Q4_alphabet_earnings_release.pdf https://abc.xyz/investor/static/pdf/2021Q4_alphabet_earnings...

justinbaker84 4y ago
I manage about $210K a month in ad spend and the support I get is terrible. I would gladly pay a fee to get good support.
deleted 4y ago
[deleted]
paganel 4y ago
> Of course, it is not feasible to provide it to all users Maybe it should be made illegal to provide paid services without adequate customer support, just pushing the costs back onto the customer, which is what Google is doing, is pure fraud.
- agileAlligator 4y ago
  If you know Google doesn't provide adequate customer support, just don't use it?
  - Varqu 4y ago
    Easier said than done - for example: You have a business which was review-bombed with 1-star reviews on Google Maps. If you are in B2C, you are now bleeding money and good luck getting your entry removed from Google properties.
  - LegitShady 4y ago

px43 4y ago

1. Lots of unpredictable overhead tackling an intractable problem. 2. Humans are yucky. 3. I really think they don't want more customers. Seems like their plan was to scrape the bottom of the barrel and catch whoever ended up there, and for an assortment of reasons, they ended up getting a massive amount of customers. If people want some fancy white glove service, plenty of other options are available, they have no need to compete in that space.

roelschroeven 4y ago

How is it acceptable to charge outlandish rates to handle issues that are completely of their own making?

teddyh 4y ago
Not dissimilar to credit monitoring services.