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But how do you encourage people for difficult tasks? It is easy to commit myself to correct a particular spelling in a lable by tomorrow. But to fix the indeter

• rightbyte 4y ago
  It is like metric driven development is a bad idea ... As soon as any "oh this wont be used for your yearly review" metrics are made up. You need to drop everything and play by the metrics. I guess a commited to completed ratio encourages padding out the estimate on easy tickets and punnishes doing hard tickets.
• throw1234651234 4y ago
  Nothing. There is also nothing to encourage people from not taking forever. This metric worked well on my team until I got people who game it by pulling easier tickets and then sitting on them for a week. We still use the approach though. No approach survives a bad team. I could implement draconian rules, but that would just hamper the productive people.
• knicholes 4y ago
  You could commit to something like, "Investigate the logs for two hours" or "inspect memory dump" for an hour. From there, one can add more detailed tasks.