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Charitable read: OP probably didn't mean "minimize collaboration" but "minimize the need for collaboration." Or phrased differently: design your teams so that
by perlgeek 4y ago
Charitable read: OP probably didn't mean "minimize collaboration" but "minimize the need for collaboration."
Or phrased differently: design your teams so that the most common tasks can be done by a single team.
If support needs to talk to the developers for every single support request, there isn't much need for a separate support team. If, on the other hand, the support team gets all the tools and training to address the 99% most common support cases, support gets faster and developers get fewer interruptions.