For a while they had a better selection, better return policy, and "free two day shipping" which combined blew any other online or offline retail operation I wa

For a while they had a better selection, better return policy, and "free two day shipping" which combined blew any other online or offline retail operation I was aware of out of the water in terms of the complete customer experience (excluding certain niches like pharmacy or luxury that they weren't really participating in). Since then, the others have caught up and they have stagnated. I'm starting to look elsewhere more often but habits do change slowly. I hate to say it but I don't think too hard when I need the little odds and ends Amazon is still pretty good at delivering.