The support person is almost certainly incentivized to get through as many appeals as possible. He's also probably paid very little. He has basically no incenti

The support person is almost certainly incentivized to get through as many appeals as possible. He's also probably paid very little. He has basically no incentive to help this guy and this guy gave him a disincentive. There's also likely correlation between people who speak this way to others and people whose bans were legitimate. Next. Spitting in a burger is active malice that can get you in legal trouble and I've still seen it happen. (For the record, I didn't let the burger go out and the guy got fired.) There was also a case where a local restaurant cook actively poisoned people he didn't like. Choosing not to help someone when you could is passive and it happens all the time. The worst consequence is you lose your job. One of the few freedoms of low paying jobs is that replacing those jobs is very easy. If you don't believe these things happen, start talking to retail and support employees. Or you can find plenty of forums where people talk about this type of thing. Do I think employees need to recognize that they are representing their company and no one is saying these things to them personally? Yes. Do I think people need to stop talking to "companies" this way? Also yes, even if only because they're more likely to get what they want that way.