>Support systems have absolutely nothing to do with holding anyone accountable ever Incorrect. Where I have worked the logs of support system tickets are syste

>Support systems have absolutely nothing to do with holding anyone accountable ever Incorrect. Where I have worked the logs of support system tickets are systematically used to hold people accountable. 3x spike of networking support tickets? Someone(s) at some level are going to have to explain what's going on and be accountable for fixing the situation. Same for non-IT customer support systems. Support systems are very routinely used in this way, it is part of the basic purpose.