We have to acknowledge that banning is weaponized by platforms now too. Sure there are assholes out there, but I think that banning people for a first offense

We have to acknowledge that banning is weaponized by platforms now too. Sure there are assholes out there, but I think that banning people for a first offense is also an asshole move. People are banned more frequently by moderators and bots/scripts now, and even manually, by people who have their own in-grained bias. The modern process of banning people is often arbitrary, and usually after years of work within an ecosystem or platform that is often also tied into many other things like authentication in other sites and apps. A ban can devastate a person's reputation or business, it should not just be considered as "It's their platform, they can do whatever they want" when the platform involves a very public social aspect of operations. We should consider banning people differently than we used to. Proper provision of support for platform users also should regularly be mandatory in cases like this... It's not fair to just tell a banned user they can fill out forms and wait for a response when their reputation, time invested, and business goals suffers in silence. Take for example that Wal Mart allows food trucks to set up in a massive (Wal Mart Owned) warehouse to sell their goods... A vendor parks inside and sets up their truck... The vendor can have one single argument with a warehouse manager, a customer, or even make a mistake in advertising, and if they are banned from the Wal Mart warehouse (by today's standards... figuratively of course) the vendor's truck, all of their possessions left within the warehouse get revoked by Wal Mart, and the vendor must go and rebuild their business somewhere else. This also allows competitors and nefarious managers to capitalize upon the vendor's reclaimed possessions within the Wal Mart warehouse from that point forward. The only way to ensure that people's money and time investments within a workspace are stable is to have rule transparency, proper and easy user support, and maybe even a "3 strike" rule. None of those things are happening on platforms right now, and it's creating very disgruntled users. That being said though, the "dense" comment is not the best way to go about getting a positive resolution to a technical support problem.