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Ideally people would just quietly stop using Twitter and services like it en masse, but that's not going to happen, so it's reasonable for people to complain ab

Ideally people would just quietly stop using Twitter and services like it en masse, but that's not going to happen, so it's reasonable for people to complain about mistreatment. And that's what this is: the author got banned for their post violating a 'revenge porn' rule when that's not even close to what they posted. Twitter's content moderation didn't work here. It banned someone incorrectly. That person used the appeal process and was denied, even though the content in question unequivocally does not violate the cited rule. Twitter has no obligation to host anyone's content, and they are within their rights to deny service to someone whenever and for just about whatever reason they want. But this is how you're supposed to handle it! If you've been mistreated by Twitter, you say something, people see it, and they take it into consideration when thinking whether they'd like to start/continue using Twitter.

cgriswald 4y ago
This guy is upset that the free service he uses employs imperfect AI and it affected him personally. I agree we shouldn't be using AI for everything and we might even include humans after an AI makes a call just to verify the call. However, that has a cost and this guy isn't paying. I'd guess this guy wouldn't pay, because having to deal with occasional AI errors is part of the cost and he clearly doesn't want to pay. So he appealed. Sure. Here's his appeal: > This is a video from the PlayStation5 game Stray. You cannot possible be this dense. Verbally abusing reps like this is not acceptable and certainly does nothing to make me sympathetic to this guy. Who would want to help this guy? Even when I was a minimum wage employee at a fast food chain policy was people verbally abusing employees didn't get our food. So, the appeal was denied. Now he's going on the warpath because he's 'right'. He's not right. He was right that the ban was nonsense and should not have happened. He stopped being right with his verbal abuse. His idea to win them over? By fucking himself over. He has 57K followers. That's not nothing to him but in the grand scheme it's essentially nothing to Twitter. He's a supplicant but he thinks he's king. He has no leverage here and rather than being nice he's saying he's going to be more of a jerk. I won't even wish him good luck.
- Firmwarrior 4y ago
  I don't have a Twitter account and I never will at this rate, since all I ever hear about Twitter is what a shithole it is. Twitter isn't showing me ads and I'm not posting things that could draw more users to Twitter to see more ads. That seems like a real cost to me
  - wlonkly 4y ago
    There's some selection bias there, though. "I had a nice conversation with some distant friends and discovered an interesting person" isn't newsworthy.
- MegaButts 4y ago
  > You cannot possible be this dense. This is your idea of verbal abuse? Obviously this is subjective, but I would laugh at you if you said this to me - like literally laugh in your face. No, at some point you have to say the problem is being overly sensitive towards anyone complaining about your fuckup. The guy is right, and they fucked up - he shouldn't have to bend over backwards because they're fucking babies. Maybe they should try to have some accountability and integrity and try to fix the problem rather than get all pissy about someone who's being civil (the problem is nobody can agree on what's civil, and I understand this is not an easy problem). From my perspective, you are the problem here. And that's the thing, everybody sees it differently.
  - hwillis 4y ago
    Right... do you yell at waiters and phone support people too? You're doing that to someone who has absolutely nothing to do with the problem you are having, is probably often harrassed by people like you, and who are at literally the lowest rung on the ladder. You're making people's day worse for absolutely no reason except that you can't make yourself feel better without being obnoxious to someone else.
    - MegaButts 4y ago
      This has nothing to do with making people feel better. It's about holding twitter accountable to their own policies. What do you suggest I do if not use their own support system? The next step is to blast social media. "You cannot possibly be this dense" is referring to whoever is making the decision. If the support team has the ability to overturn this decision, and they maintain the decision, then they are indeed the problem and deserving of far more abuse than that. If they are unable to change the decision then why do they care if I insult their company policy, especially since they hopefully have the autonomy to recognize the stupidity of it? They should be able to laugh about how dumb it is too. You are asking me to be civil with twitter when they are not being civil themselves. I have no respect for hypocrites.
winternett 4y ago
We have to acknowledge that banning is weaponized by platforms now too. Sure there are assholes out there, but I think that banning people for a first offense is also an asshole move. People are banned more frequently by moderators and bots/scripts now, and even manually, by people who have their own in-grained bias. The modern process of banning people is often arbitrary, and usually after years of work within an ecosystem or platform that is often also tied into many other things like authentication in other sites and apps. A ban can devastate a person's reputation or business, it should not just be considered as "It's their platform, they can do whatever they want" when the platform involves a very public social aspect of operations. We should consider banning people differently than we used to. Proper provision of support for platform users also should regularly be mandatory in cases like this... It's not fair to just tell a banned user they can fill out forms and wait for a response when their reputation, time invested, and business goals suffers in silence. Take for example that Wal Mart allows food trucks to set up in a massive (Wal Mart Owned) warehouse to sell their goods... A vendor parks inside and sets up their truck... The vendor can have one single argument with a warehouse manager, a customer, or even make a mistake in advertising, and if they are banned from the Wal Mart warehouse (by today's standards... figuratively of course) the vendor's truck, all of their possessions left within the warehouse get revoked by Wal Mart, and the vendor must go and rebuild their business somewhere else. This also allows competitors and nefarious managers to capitalize upon the vendor's reclaimed possessions within the Wal Mart warehouse from that point forward. The only way to ensure that people's money and time investments within a workspace are stable is to have rule transparency, proper and easy user support, and maybe even a "3 strike" rule. None of those things are happening on platforms right now, and it's creating very disgruntled users. That being said though, the "dense" comment is not the best way to go about getting a positive resolution to a technical support problem.

cgriswald 4y ago

This guy is upset that the free service he uses employs imperfect AI and it affected him personally. I agree we shouldn't be using AI for everything and we might even include humans after an AI makes a call just to verify the call. However, that has a cost and this guy isn't paying. I'd guess this guy wouldn't pay, because having to deal with occasional AI errors is part of the cost and he clearly doesn't want to pay. So he appealed. Sure. Here's his appeal: > This is a video from the PlayStation5 game Stray. You cannot possible be this dense. Verbally abusing reps like this is not acceptable and certainly does nothing to make me sympathetic to this guy. Who would want to help this guy? Even when I was a minimum wage employee at a fast food chain policy was people verbally abusing employees didn't get our food. So, the appeal was denied. Now he's going on the warpath because he's 'right'. He's not right. He was right that the ban was nonsense and should not have happened. He stopped being right with his verbal abuse. His idea to win them over? By fucking himself over. He has 57K followers. That's not nothing to him but in the grand scheme it's essentially nothing to Twitter. He's a supplicant but he thinks he's king. He has no leverage here and rather than being nice he's saying he's going to be more of a jerk. I won't even wish him good luck.

Firmwarrior 4y ago
I don't have a Twitter account and I never will at this rate, since all I ever hear about Twitter is what a shithole it is. Twitter isn't showing me ads and I'm not posting things that could draw more users to Twitter to see more ads. That seems like a real cost to me
- wlonkly 4y ago
  There's some selection bias there, though. "I had a nice conversation with some distant friends and discovered an interesting person" isn't newsworthy.
MegaButts 4y ago
> You cannot possible be this dense. This is your idea of verbal abuse? Obviously this is subjective, but I would laugh at you if you said this to me - like literally laugh in your face. No, at some point you have to say the problem is being overly sensitive towards anyone complaining about your fuckup. The guy is right, and they fucked up - he shouldn't have to bend over backwards because they're fucking babies. Maybe they should try to have some accountability and integrity and try to fix the problem rather than get all pissy about someone who's being civil (the problem is nobody can agree on what's civil, and I understand this is not an easy problem). From my perspective, you are the problem here. And that's the thing, everybody sees it differently.
- hwillis 4y ago
  Right... do you yell at waiters and phone support people too? You're doing that to someone who has absolutely nothing to do with the problem you are having, is probably often harrassed by people like you, and who are at literally the lowest rung on the ladder. You're making people's day worse for absolutely no reason except that you can't make yourself feel better without being obnoxious to someone else.
  - MegaButts 4y ago
    This has nothing to do with making people feel better. It's about holding twitter accountable to their own policies. What do you suggest I do if not use their own support system? The next step is to blast social media. "You cannot possibly be this dense" is referring to whoever is making the decision. If the support team has the ability to overturn this decision, and they maintain the decision, then they are indeed the problem and deserving of far more abuse than that. If they are unable to change the decision then why do they care if I insult their company policy, especially since they hopefully have the autonomy to recognize the stupidity of it? They should be able to laugh about how dumb it is too. You are asking me to be civil with twitter when they are not being civil themselves. I have no respect for hypocrites.

winternett 4y ago

We have to acknowledge that banning is weaponized by platforms now too. Sure there are assholes out there, but I think that banning people for a first offense is also an asshole move. People are banned more frequently by moderators and bots/scripts now, and even manually, by people who have their own in-grained bias. The modern process of banning people is often arbitrary, and usually after years of work within an ecosystem or platform that is often also tied into many other things like authentication in other sites and apps. A ban can devastate a person's reputation or business, it should not just be considered as "It's their platform, they can do whatever they want" when the platform involves a very public social aspect of operations. We should consider banning people differently than we used to. Proper provision of support for platform users also should regularly be mandatory in cases like this... It's not fair to just tell a banned user they can fill out forms and wait for a response when their reputation, time invested, and business goals suffers in silence. Take for example that Wal Mart allows food trucks to set up in a massive (Wal Mart Owned) warehouse to sell their goods... A vendor parks inside and sets up their truck... The vendor can have one single argument with a warehouse manager, a customer, or even make a mistake in advertising, and if they are banned from the Wal Mart warehouse (by today's standards... figuratively of course) the vendor's truck, all of their possessions left within the warehouse get revoked by Wal Mart, and the vendor must go and rebuild their business somewhere else. This also allows competitors and nefarious managers to capitalize upon the vendor's reclaimed possessions within the Wal Mart warehouse from that point forward. The only way to ensure that people's money and time investments within a workspace are stable is to have rule transparency, proper and easy user support, and maybe even a "3 strike" rule. None of those things are happening on platforms right now, and it's creating very disgruntled users. That being said though, the "dense" comment is not the best way to go about getting a positive resolution to a technical support problem.