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At least Twitter has an appeal process. My Instagram account was switched off without warning. If I try to log in on desktop, I get a message telling me to "con

At least Twitter has an appeal process. My Instagram account was switched off without warning. If I try to log in on desktop, I get a message telling me to "confirm your information using the Instagram app to try to get back to your account". The problem is that if I try to log in to the app, all I get is a black screen. This happens on both Android and iPhone. There are some buttons on the Android version, but the interface is unresponsive. It's like I'm stuck in some sort of verification loop that I'm unable to close. When I tell people about this problem, they immediately act like I've done something wrong. "Is your app up to date? You probably need to update something", is the common refrain. I've tried all the online guides. All my software is up to date. All I want at this point is to delete my account. But I can't, since the deletion link takes me to a page that asks I log into the app to try to get back to my account.

wswope 4y ago
If you’re unable to access your email notification settings related to the account you’re locked out of, and have received any non-transactional emails related to the account, you can email their legal team regarding a CANSPAM violation to get a real human on the case (or a payday if they choose not to respond). May not apply to your circumstances; just throwing it out as I’ve had it work before in a similar context.
- dorkwood 4y ago
  Wow, thanks for this, but unfortunately I disabled all those emails in the past.
  - account42 4y ago
    Then your best option is to move to EU (or other regions with adequate consumer protections) and send a Art. 17 GDPR request. That or try to get your local government to better advocate for you. Probably neither is a very realistic option for your but I'm glad that at least some places are starting to look out of tech users even if we still need a lot more.
    - dorkwood 4y ago
      Damn, I lived in Belgium two years ago. What a missed opportunity!

wswope 4y ago

If you’re unable to access your email notification settings related to the account you’re locked out of, and have received any non-transactional emails related to the account, you can email their legal team regarding a CANSPAM violation to get a real human on the case (or a payday if they choose not to respond). May not apply to your circumstances; just throwing it out as I’ve had it work before in a similar context.

dorkwood 4y ago
Wow, thanks for this, but unfortunately I disabled all those emails in the past.
- account42 4y ago
  Then your best option is to move to EU (or other regions with adequate consumer protections) and send a Art. 17 GDPR request. That or try to get your local government to better advocate for you. Probably neither is a very realistic option for your but I'm glad that at least some places are starting to look out of tech users even if we still need a lot more.
  - dorkwood 4y ago
    Damn, I lived in Belgium two years ago. What a missed opportunity!