I just don't believe that many of these large tech companies actually have a human as the first, second, or sometimes even third contact for these kinds of issu

I just don't believe that many of these large tech companies actually have a human as the first, second, or sometimes even third contact for these kinds of issues. But what I find especially offensive is how the execs of these companies make bank while lying about the service they provide. Yeah, the service may be "free", but of course it's not really free. So any suggestion that we should not complain about quality for a "free" service is invalid.