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> Overnight, I received a response that my appeal had been denied. So a human being, someone who works at Twitter dot com, looked at that video, looked back at
by mkl95 4y ago
> Overnight, I received a response that my appeal had been denied. So a human being, someone who works at Twitter dot com, looked at that video, looked back at the rule it was breaking, looked once again at the video, and went “Yeah, this all checks out.”
My guess is that appeals are either processed by some simple code or offloaded to some cheap labour service - such as Amazon Mechanical Turkey or some sweatshop in a developing country.
- enraged_camel 4y agoIt’s Mechanical Turk. Although Mechanical Turkey sounds cooler. :)
- daneel_w 4y agoI would be surprised if every initial appeal isn't deflected by automation, as first step, just to fend off "annoying users" and get rid of those who don't care.
- PragmaticPulp 4y agoThe author responded in the appeal with "You cannot possibly be this dense." If you want to win an appeal, starting by accusing your appeal reviewer of being dense isn't a good strategy. I wouldn't be surprised if they have a rule that covers this type of behavior in appeals, and the appeal was denied due to language instead of the content itself. Is it fair? From a content moderation perspective, no it's not. But I can also see why a platform would not be in a rush to restore accounts where the appellant can't even behave nicely in a two-sentence appeal.
- exodust 4y ago> behave nicely Towards AI that just banned you? The appeal process could be another AI. It's concerning how close you are to suggesting we "be nice" to the robots who wrongly ban us in the first place.
- account42 4y agoIf the appeal reviewer feels targeted by that accusation then they deserve it. Those less dense would understand that the thing being called dense is whatever system made the initial accusation and resulting ban (i.e. Twitter as a whole) and not the random support person processing the ticket who the user has no way of knowing and has never interacted with.
- deleted 4y ago[deleted]