Congrats to Airbnb for, a decade after they first became big, finally doing something to address the number one reason why the service leaves people with a sour

Congrats to Airbnb for, a decade after they first became big, finally doing something to address the number one reason why the service leaves people with a sour taste, and at worst leaves customers in severe jeopardy General statement, other than probably getting your money back, they do next to nothing to support customers when something goes wrong