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As a team lead I insist on a link to a ticket for stuff that is related to a ticket. When moving to another ticket system, I insist either on keeping older pro
by rvdginste 4y ago
As a team lead I insist on a link to a ticket for stuff that is related to a ticket. When moving to another ticket system, I insist either on keeping older projects on the old system, or alternatively on migrating old tickets to the new system and keeping the original references; the same way I insist on keeping history when moving from one source control system to another one.
Also... why would a company go through 3 different ticket systems in 5 years? That must cost a lot and definitely is not gonna help convincing people to use it...
- steveBK123 4y agohard to imagine, but many IT orgs are poorly run!