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Just recently Amazon allowed me to buy a kindle book for my specific kindle device, which turned out to not be supported. But they still allowed me to purchase
by mtlmtlmtlmtl 4y ago
Just recently Amazon allowed me to buy a kindle book for my specific kindle device, which turned out to not be supported. But they still allowed me to purchase and deliver it to this kindle. Only once I went to the device to sync it did I learn that it was incompatible. I was not allowed a refund.
The reasonable behaviour would of course be to give a pop-up like "hey, you're trying to buy a book that doesn't work for your Kindle, are you sure this is what you want?" I bet they have some sort of disclaimer hidden away in some giant heap of legalese making it "legal" but the whole flow was clearly designed to trick people this way. And I'm a programmer, I don't get tricked as easily as the average person in this context(I hope).
Amazon is full of minor counts of fraud like this and at their scale I bet it adds up to real money.
- metalliqaz 4y agoI'm amazed they even sell books in the Kindle store that don't work with all the Kindles. Like, it's a book... what's not compatible???
- mtlmtlmtlmtl 4y agoBeats me. It's even a Paperwhite, not like it's completely prehistoric either. The book was Operating Systems: Three Easy Pieces. Hell it's even freely available in html format, but I wanted to buy it anyway because I like to support authors of great books whenever possible. I've not yet tried to sideload the free version, but I bet it would work...
- loloquwowndueo 4y agoAll the books I’ve bought for my kindle have a “bought by mistake? Press here” thing which instantly removes and refunds it.
- mtlmtlmtlmtl 4y agoI've never seen anything like that. I was able to request a refund, and I did, but it was denied. I then contacted support with no luck there either. Maybe you have consumer protections I don't in your country? Nevertheless, why on earth would it allow the purchase to happen when it was set to deliver to a specific unsupported kindle, my only one? It just makes no sense other than as a scam.
- LaLaLand122 4y agoFWIW a few years ago I found the my-country-Amazon is not another-country-Amazon. I had a problem with a phone after 6-12 months and they just sent me a replacement. A similar thing happened a couple of years later, I contacted support like at 1am from another European country and apparently I was sent to Amazon US support, which were useless... On the way back to the UK (still in the EU), I contacted support again (at a normal time) and this time they gave me a refund.