I had similar issue with Venmo. Venmo told me it's my fault. I went directly to my credit card and after 2 month and a lot of evidence, credit card company side

I had similar issue with Venmo. Venmo told me it's my fault. I went directly to my credit card and after 2 month and a lot of evidence, credit card company sided with me. Venmo said I can't use their products ever again. Fine by me, I use ApplePay now (until they screw me over I guess)