Their dispute process is weird. I sold a few items on ebay and one of the buyers filed a dispute under a ridiculous pretense (sending pictures of a pulverized i

Their dispute process is weird. I sold a few items on ebay and one of the buyers filed a dispute under a ridiculous pretense (sending pictures of a pulverized item that was a different color than what I had in my ad and claiming I sent them that). PayPal sent an email claiming they were investigating, apparently that was my cue to send in evidence or something but I assumed it meant they were investigating this ridiculous fraud on the part of the buyer. Not so! They said since I didn't send in evidence in response to their very subtle prompt the decision defaulted to the claimant and I was out a bunch of money. It was the last time I used PayPal or ebay for anything.