This is interesting because I run a SaaS service that uses PayPal for subscription payments (we don't do recurring payments, users must initiate each payment ex

This is interesting because I run a SaaS service that uses PayPal for subscription payments (we don't do recurring payments, users must initiate each payment explicitly). Anyway over the years we have had various customers who for whatever reason decided they regretted paying us after the fact. Generally we just refund them but in a few cases the situation was pretty egregious and we felt the customer was not by any reasonable viewpoint due a refund. Guess what? in no case were we able to keep the money. In every single case PayPal gave our money back to the customer. So I wonder what magical power OVH has to get the opposite treatment.