I actually have had really good support from them. Used to have a few servers with them which were getting DDoSed all the time. Their free support was good, bu

I actually have had really good support from them. Used to have a few servers with them which were getting DDoSed all the time. Their free support was good, but we decided to pay for the ~60usd a month premium support and we even had some video calls with one of their engineers who worked with us to help mitigate the issues.