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I was a paypal customer since the 90s. I recently had an issue where a site using paypal sold me something and blatantly lied about the product. I filed a dis
by d23 4y ago
I was a paypal customer since the 90s. I recently had an issue where a site using paypal sold me something and blatantly lied about the product. I filed a dispute with paypal. It was only for $30, was a digital item, and I had pretty conclusive evidence. I expected paypal to side with me, especially given how long I had been using them and had never once filed a dispute. Nope. Immediately sided with the scummy company. I've tried to avoid using them whenever possible ever since.
- jrs235 4y agoI too just recently ran into a scam seller. Classic scam where they charge you then ship something to your zip code (they won't should the full delivery address with the tracking number) and have someone else pickup/sign for the package. Figured Paypal would side with me. Nope! And they are still allowing the scammer to "sell" things and charge people's credit cards. PayPal is useless for buyer protection. Caveat emptor. Buyers beware.
- flutas 4y ago> Classic scam where they charge you then ship something to your zip code More commonly, they just somehow have access to a list of packages shipped recently and provide a tracking number that shows as shipped to your zip code. I had one use a tracking number from before I even ordered as their evidence...PayPal accepted their evidence...
- jrs235 4y agoThey must have usernames and passwords to UPS and FedEx accounts of larger sellers/shippers.
- nxm 4y agoYour history with any company is a non-factor these days
- computator 4y agoI wonder why one's history with a company stopped being a huge factor? Aren't credit scores still heavily based on a history of on-time payments of your bills? The OP says he had never filed a dispute before in his long history as a PayPal customer whereas the scummy company has probably received many claims against them. That should be one of the easiest metrics for PayPal to use to judge the validity of a claim. It's so odd that it's not an important factor.
- pteraspidomorph 4y agoAll these stories are worrying. Paypal used to always side with the customer (who is after all the one paying them) but it seems there has been a shift in policy.
- soneil 4y agoI think that's when they were part of ebay. ebay used to side strongly with the purchaser, even when the issue was obviously insane (don't get me started). Paypal has always been a hive of scum and villainy, and now they're unshackled from ebay they have nothing to break their streak.