I am in the same boat. Never booked with them and probably never will. I will pay more for hotel chains to get predictable service, and a help desk to talk to.

I am in the same boat. Never booked with them and probably never will. I will pay more for hotel chains to get predictable service, and a help desk to talk to. When I go on a vacation with the family the last thing I need is some unpredictable situation with a shady host and then fighting overseas AirBnB support for refunds.