3 ms·

Communicating with big tech at least keeps the word kafkaesque alive.

• microtonal 4y ago
  There are exceptions. I was recently double-charged for Apple Care. I could get someone on the phone very quickly. They also set up a communications channel between me and someone from their administrative department (IIRC you could e-mail or SMS them through a form). They called me twice to check if the refund came in. We had similarly good experiences with them a few years ago. They were easy to reach and they'd call back to check if everything was handled in an satisfactory manner. (Booking.com on the other hand was terrible, we never got back the 120 Euro or so for a hotel room that we cancelled with agreement from the hotel. Only Kafka-esque support mazes.)