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Setting aside freeqaz's response to you explaining that they do in fact not follow the policies on that page, even if they did it wouldn't mean they "find you a
by CogitoCogito 4y ago
Setting aside freeqaz's response to you explaining that they do in fact not follow the policies on that page, even if they did it wouldn't mean they "find you a new place". It says right on that page that they'll find you a new place _or_ refund you. A last-minute refund is basically airbnb doing nothing at all.
- thsbrown 4y agoThis exactly! I have my own Airbnb horror story and what most people don't realize is that their policy says find you a new place OR refund you. And this is the real kicker. It's at THEIR discretion not yours. This means you can tell them that you just want a comparable place nearby (due to some unforseen issue with original booking) and they can say it's too much work or too much money to book you one and just kick you a refund last minute.
- freeqaz 4y agoAh, that's a very good point. They _did_ refund me so I guess they did satisfy their AirCover policy! I'm glad you noticed that detail. Thank you.