4 ms·
this happened to me. Part of an order wasn't sent as described. The merchant wouldn't accept a return. I opened a claim with evidence and they basically submitt
by denimnerd42 4y ago
this happened to me. Part of an order wasn't sent as described. The merchant wouldn't accept a return. I opened a claim with evidence and they basically submitted a blank form for me. It was rejected. I called them again and explained that the evidence I attached wasn't considered. They resubmitted with a detail writeup on paypal's side and I was sided with.
- fer 4y agoHow did you get in touch with a human? Here it's canned or robotic responses as far as I can navigate through the menu.
- ev1 4y agoAt least for US paypal I logged in and clicked support and was given a (custom?) phone number to call from my registered number to the account, US based human answered within a minute and asked for the temporary code on the screen.
- ceeplusplus 4y agoFunnily enough, if you actually just send the order back, with signature required by recipient, then file a claim saying it wasn't as described, they will automatically side with you regardless of what the merchant says.