> Then the host will just not go through the cancellation process and solve it out of band to avoid the fee. I've seen this happen in other service apps -- hai

> Then the host will just not go through the cancellation process and solve it out of band to avoid the fee. I've seen this happen in other service apps -- hailing a taxi via Uber/Lyft, and when the driver sees that I'm a little out of downtown, about 30% of the time I'll get a text message off-platform asking me to cancel the ride because "something happened to [their] car" in between them accepting the ride and them getting to my home. My only thought is that the heavy emphasis on driver/host ratings and penalty fees drives the providers off-platform, but that leaves their users stuck shouldering the burden and nobody happy.