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Then the host will just not go through the cancellation process and solve it out of band to avoid the fee. That happened to me earlier this year, 2 hours before

Then the host will just not go through the cancellation process and solve it out of band to avoid the fee. That happened to me earlier this year, 2 hours before checkin told me that something came up and I couldn't stay there. Sent me a ~95% refund but never cancelled the booking within Airbnb. Complained to Airbnb about it, but all they did was remove my negative review.

ascagnel_ 4y ago
> Then the host will just not go through the cancellation process and solve it out of band to avoid the fee. I've seen this happen in other service apps -- hailing a taxi via Uber/Lyft, and when the driver sees that I'm a little out of downtown, about 30% of the time I'll get a text message off-platform asking me to cancel the ride because "something happened to [their] car" in between them accepting the ride and them getting to my home. My only thought is that the heavy emphasis on driver/host ratings and penalty fees drives the providers off-platform, but that leaves their users stuck shouldering the burden and nobody happy.
jupp0r 4y ago
It's really on AirBnb to fix this then. I'm sure if you created a support case with them and pushed for it being escalated that they would make it right. Annoying for customers having to go through that, though.