AirBNB was useless when I was unable to get into an apartment around 10-11pm because the door had been physically bolted/latched from inside and the off-site ow

AirBNB was useless when I was unable to get into an apartment around 10-11pm because the door had been physically bolted/latched from inside and the off-site owner wasn't responding. The customer service agent slipped up (apparently) and confirmed there were other AirBNB guests in the unit, but when she escalated to get permission to call them, the story changed to "we cannot discuss whether there are other AirBNB customers in the unit due to privacy reasons." I was not offered any help finding an alternative listing. I was not offered a refund or any sort of compensation whatsoever. I was left standing outside in winter in a cold part of the country, with nowhere to go, at midnight. Fuck AirBNB.