Maybe this depends on regional policies? I just had an experience last month with a host canceling and they wouldn't give me a coupon for more then 30% of the

Maybe this depends on regional policies? I just had an experience last month with a host canceling and they wouldn't give me a coupon for more then 30% of the value of the stay. But the stay that had been cancelled was a month-long and it was cancelled 8 days in. Rebooking with just a 30% coupon was impossible, even after 20+ hours on the phone, and I ended up giving up to book my colleague a hotel for a few nights. (I still haven't been reimbursed by Airbnb either, and I will never expect to.) I'm glad to hear that not every experience is terrible, but it's also annoying that it seems to be random based on region or the rep you get.