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> For comparison, if a Marriott/Hyatt/Hilton/IHG/Choice hotel is unable to accommodate your reservation, you obviously do not pay anything for that night, but t
by chrisseaton 4y ago
> For comparison, if a Marriott/Hyatt/Hilton/IHG/Choice hotel is unable to accommodate your reservation, you obviously do not pay anything for that night, but they also have to pay and arrange for your first night’s stay somewhere else, and for a ride to and from that place (if they are bringing you back).
Like is that a law or something? I'm not sure it is. They may choose to do this.
Compare to flights and trains, where there are laws. For example is cancelled and you've started your journey, they must get you home, by law (in the UK.) I was in a five-hour taxi ride once after a train was cancelled.
- lotsofpulp 4y agoNo, it is not a law. Walk policies are standard for any half decent hotel brand. “Walk” is when you get sent from one hotel to another due to the hotel’s fault. Perhaps overbooking, or maintenance issue, or computer/clerical error, etc.
- deleted 4y ago[deleted]
- geraldwhen 4y agoThe one time this happened to me, the hotel gave me a $100 gift shop gift card and put me in a penthouse suite normally reserved for diplomats. There was fresh fruit and chocolate, a kitchen, an office, a living room, and two bedrooms.
- switch007 4y agoRegarding trains, it might be law, but my god they try hard not to take of you sometimes. Often station staff will try their best to get rid of you and send you on to another station to make it their problem. And station managers can be hard to find. And they have sudden amnesia about the law etc